Privacy Policy

Privacy Policy

Last updated: January 2026

Cura Homecare (Chippenham) Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or our care services.

1. Who We Are

Company Name: Cura Homecare (Chippenham) Ltd
Company Number: 08056141
Registered Office:
Unit 5, Rowan House,
Sheldon Business Park,
Sheldon Corner, Sheldon,
Chippenham, SN14 0SQ, England

Phone: 01249 599124
Email: hello@cura-homecare.co.uk

We are a registered provider regulated by the Care Quality Commission (CQC).

2. Information We Collect

We may collect and process the following types of personal data:

a) Personal Information

  • Name, address, date of birth
  • Telephone number and email address
  • Next of kin and emergency contact details

b) Care & Health Information

  • Medical conditions and health needs
  • Care assessments and care plans
  • Medication information
  • Notes relating to care delivery

This information is classed as special category data under UK GDPR and is handled with additional safeguards.

c) Website & Enquiry Information

  • Information submitted via contact or enquiry forms
  • IP address and basic website usage data (via cookies)

3. How We Use Your Information

We use personal data to:

  • Provide safe, effective and personalised care
  • Carry out assessments and create care plans
  • Communicate with you, your family or representatives
  • Meet our legal and regulatory obligations
  • Respond to enquiries or service requests
  • Improve our services and website functionality

We only collect information that is necessary and relevant.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent – where you have given clear permission
  • Contract – to deliver agreed care services
  • Legal obligation – including CQC and safeguarding duties
  • Vital interests – to protect health or life
  • Legitimate interests – for service improvement and administration

5. Sharing Your Information

We may share information where necessary with:

  • Healthcare professionals (e.g. GPs, nurses, NHS services)
  • Local authorities or safeguarding bodies
  • Regulators such as the CQC
  • Emergency services where required

We do not sell your data and only share information on a need-to-know basis.

6. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure digital systems and access controls
  • Staff confidentiality training
  • Secure storage of paper records

Only authorised staff have access to personal information.

7. How Long We Keep Information

We retain personal data only for as long as necessary and in line with:

  • Legal and regulatory requirements
  • CQC guidance
  • Best practice in health and social care

Once no longer required, data is securely deleted or destroyed.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of data (where applicable)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

9. Cookies & Website Use

Our website may use cookies to improve user experience and monitor performance. You can control cookie settings through your browser preferences.

10. Complaints

If you have concerns about how your data is handled, please contact us first so we can resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.